Refund Policy

Fraudalent Orders or false opened cases.

 If false opened cases or fraudulent orders are made or opened, legal terms will be made.

Be kind to small business.

LOST PACKAGES

We are only responsible for packages lost in transit to its destination. If your order is marked as delivered and it happens to be misplaced at the final destination we will not be replacing your order.

RECEIVED THE WRONG ITEM OR SIZE

We are sorry to hear about this!

But mistakes do happen sometimes. If the item you received is not what you originally ordered, please contact us through our contact page. Please include your name, order number, e-mail registered and details of the product + pictures. We will get back to you with instructions on the process. You can e-mail us at marojewelry.ny@gmail.com

 

INCORRECT INFORMATION 

If you’ve made an order with an incorrect address or missing apartment number, email us immediately at marojewelry.ny242@gmail.com to resolve your issue before your order ships. If we’re unable to make a change of address, we do not take any responsibility for the incorrect information.

 If you received the wrong size, incorrect item or a damaged item in your package, DM us immediately.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged ( The replacement will be for the same item)  send us an email at marojewelry.ny@gmail.com

 RETURNS

All sales are final.

Maro Jewelry does not accept returns or exchanges.